Refund & Returns Policy

30-Day Returns – Check the Fit Before Installation

We want you to be completely satisfied with your Shadewing.

All Shadewing products can be temporarily positioned over your truck door before installation, allowing you to assess the fit, positioning, sun coverage and suitability for your individual requirements.

If you're not satisfied for any reason, you can request a return within 30 days of receiving your order.

To qualify for a return under our 30-day satisfaction policy, your Shadewing must:

• Not have been permanently installed or had its adhesive mounting tape applied.
• Be free from damage or alterations.
• Be returned with all original components and packaging.
• Be accompanied by proof of purchase.

To arrange a return, contact support@shadewing.com.

This voluntary returns policy is provided in addition to your rights under Australian Consumer Law. These conditions do not restrict your statutory rights if a product is faulty, incorrectly described or otherwise fails to meet a consumer guarantee.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if your Shadewing arrives damaged, is defective, or if you receive an incorrect item.

We will assess the issue and arrange an appropriate resolution in accordance with your rights under Australian Consumer Law.

Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed.

Where an item is faulty, damaged or incorrectly supplied, return shipping will be handled in accordance with Australian Consumer Law.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or payment provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact support@shadewing.com.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under Australian Consumer Law.

Contact Us

For any questions regarding returns or refunds, please contact:

Shadewing
Email: support@shadewing.com